Frequently Asked Questions
DO YOU SHIP OVERSEAS?
Yes, we ship worldwide. Your order will be carefully packaged. Delivery details will be provided in your confirmation email. Shop with us from anywhere in the world and take advantage of our fast and reliable shipping options.
See our Shipping Policy for more details.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
It depends on your location. Orders processed in the UK will take 3-7 business days to arrive. International deliveries can take anywhere from 7-17 days. Worldwide delivery takes 10-30 working days.
WHAT IS YOUR RETURNS REFUND POLICY?
We have a 30-day return policy, which means you have 30 days from after receiving your item to request a return. To return an item to us, follow the directions listed on the return exchange form included with your order.
To be eligible for a full refund, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging where possible. You’ll also need the receipt or proof of purchase. Please note that we don't offer a free return service, you have to purchase a return label yourself with a courier of your own choice.
Please Note: Returns are accepted for misprinted, damaged, or defective items only and not for any dissatisfaction with the size, colour, material, etc. that we have tried to accurately represent in the listing. Nor will we return an item for buyer’s remorse.
See our Refund Policy for more details.
WHAT SHIPPING CARRIERS DO YOU USE?
We use all major couriers and local courier partners. You’ll be asked to select a delivery method during checkout. You’ll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow two business days to receive your shipment notification email after placing your order.
How much does shipping cost?
Shipping
- UK we offer Standard Free Delivery, for orders above £30. Delivery: 2-4 business days.
- UK Flat-rate £4, for orders under £30. 2-4 business days.
- UK Express Delivery £6. Maximum weight 50lb. 1-3 business days.
- EU (European Union) Free shipping, for orders above £50. 5-5 business days.
- EU Delivery £8. 5-15 business days.
- International & Worldwide Free Delivery, for orders above £100. 5-17 business days.
- International orders £13. 5-17 business days.
- Worldwide orders £15. 10-30 business days.
Domestic orders ship within 4 business days with tracking. International transit time varies.
Customs fees
Customs fees are the responsibility of the customer. We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.