Refund policy

We gladly accept returns of full-priced items that are unworn, unwashed, and in new condition, within 30 days from delivery.

• Final sale items are not eligible for return or exchange.
• International orders are not eligible for return or exchange

We are a print-on-demand business, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, colour, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please set up a customer account by clicking here: https://account.kybor.org

If your return is accepted, please follow the instructions on how and where to send your package indicated on the return address shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kybor@kybor.org. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can look into the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Notwithstanding any other provisions of this policy, customers located in the European Union retain all statutory rights under EU consumer protection law, including the right to withdraw from a purchase within 14 days of receiving their order without giving any reason. This right applies regardless of whether the order is classified as international. To exercise this right, please contact us at info@kybor.org before the 14-day period expires.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.